Organizations are increasingly using data center colocation providers to spread their IT assets across multiple facilities for reasons of business resiliency, process efficiency and performance. But managing equipment in colocation facilities can be tricky. Technical problems can crop up in a time and many companies can’t afford to maintain full-time staff in the facility to troubleshoot them. Working with part-time contractors and “remote hands” teams furnished by colocation providers is a hit-or-miss proposition.
Iron Mountain’s Smart Hands service gives data center managers the best of both worlds: access to skilled IT professionals on a monthly retainer or pay-per-use base. And service is guaranteed within 30 minutes or it’s free.